{"id":21754,"date":"2024-04-13T07:04:12","date_gmt":"2024-04-13T12:04:12","guid":{"rendered":"https:\/\/jamaica-homes.com\/?page_id=21754"},"modified":"2024-04-13T07:24:43","modified_gmt":"2024-04-13T12:24:43","slug":"complaint-procedure","status":"publish","type":"page","link":"https:\/\/jamaica-homes.com\/complaint-procedure\/","title":{"rendered":"Jamaica Homes Complaint Procedure"},"content":{"rendered":"\n<p><strong>How to File a Complaint<\/strong><\/p>\n\n\n\n<p>Jamaica Homes is committed to providing excellent service to all our users. If you encounter an issue with our website, please follow these steps to file a complaint:<\/p>\n\n\n\n<p><strong>Who to Contact:<\/strong><\/p>\n\n\n\n<ul>\n<li>All complaints should be addressed to:\n<ul>\n<li>JAMAICA-HOMES.COM LTD<\/li>\n\n\n\n<li>Registered office address: 20 Wenlock Road, London, England, N1 7GU<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>How to Submit Your Complaint:<\/strong><\/p>\n\n\n\n<ul>\n<li>All complaints should be submitting via email to: <strong>office@jamaica-homes.com<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>What to Include in Your Complaint:<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Clear Description of the Problem:<\/strong>&nbsp;Briefly explain the issue you encountered on our website. Be as specific as possible.<\/li>\n\n\n\n<li><strong>Desired Outcome:<\/strong>&nbsp;Clearly state what you would like Jamaica Homes to do to resolve the problem.<\/li>\n\n\n\n<li><strong>Dates:<\/strong>&nbsp;Indicate when the problem occurred.<\/li>\n\n\n\n<li><strong>Details:<\/strong>&nbsp;Provide details about the nature and cause of the complaint. This could include:\n<ul>\n<li>Steps you took that led to the issue.<\/li>\n\n\n\n<li>Any error messages you received.<\/li>\n\n\n\n<li>Screenshots (if applicable).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Evidence:<\/strong>&nbsp;Attach any relevant evidence to support your complaint, such as screenshots, emails, or documents.<\/li>\n\n\n\n<li><strong>Resolution:<\/strong>&nbsp;State your desired resolution for the complaint. What would be a satisfactory outcome for you?<\/li>\n<\/ul>\n\n\n\n<p><strong>Complaint Handling Process<\/strong><\/p>\n\n\n\n<ul>\n<li>Upon receiving your complaint, Jamaica Homes we will aim to acknowledge receipt within 10 business days.<\/li>\n\n\n\n<li>We will then investigate the issue and aim to respond with a solution within 30 business days.<\/li>\n\n\n\n<li>Depending on the complexity of the issue, this timeframe may vary. We will keep you informed of any delays.<\/li>\n\n\n\n<li>Our goal is to resolve your complaint fairly and efficiently.<\/li>\n<\/ul>\n\n\n\n<p><strong>Additional Information<\/strong><\/p>\n\n\n\n<ul>\n<li>If you are not satisfied with the initial response to your complaint, you have the right to escalate the issue. Please state this in your initial complaint email.<\/li>\n\n\n\n<li>We recommend keeping a copy of your complaint for your records.<\/li>\n<\/ul>\n\n\n\n<p>By following this procedure, you can help us address your concerns promptly and effectively.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to File a Complaint Jamaica Homes is committed to providing excellent service to all our users. If you encounter an issue with our website, please follow these steps to file a complaint: Who to Contact: How to Submit Your Complaint: What to Include in Your Complaint: Complaint Handling Process Additional Information By following this [&hellip;]<\/p>\n","protected":false},"author":189,"featured_media":21574,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"aioseo_notices":[],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/jamaica-homes.com\/wp-json\/wp\/v2\/pages\/21754"}],"collection":[{"href":"https:\/\/jamaica-homes.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jamaica-homes.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jamaica-homes.com\/wp-json\/wp\/v2\/users\/189"}],"replies":[{"embeddable":true,"href":"https:\/\/jamaica-homes.com\/wp-json\/wp\/v2\/comments?post=21754"}],"version-history":[{"count":5,"href":"https:\/\/jamaica-homes.com\/wp-json\/wp\/v2\/pages\/21754\/revisions"}],"predecessor-version":[{"id":21774,"href":"https:\/\/jamaica-homes.com\/wp-json\/wp\/v2\/pages\/21754\/revisions\/21774"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jamaica-homes.com\/wp-json\/wp\/v2\/media\/21574"}],"wp:attachment":[{"href":"https:\/\/jamaica-homes.com\/wp-json\/wp\/v2\/media?parent=21754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}